In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel on 01753 831500 Monday – Friday 9am - 6pm or by email at info@cocoa-bean.co.uk. Please note that all items need to be returned within 14 days complete and in a reasonable condition and that personalised/made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, please ensure that you include a note with your details on and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us. If you have any questions please call 01753 831500 during shop hours and our team will be able to advise you.
You can order from 9am to 6pm (Monday to Saturday) and 11am to 5pm on Sundays on 01753 831500.
The postage charge is £5.95 for standard delivery. This is 5-10 working days. Next working day delivery is £8.50 and has to be ordered before 3pm to qualify. Please note that if there is an item which is out of stock then the whole order will be sent out together when it is all in stock unless otherwise requested.
If something is temporarily out of stock, it can be ordered over the telephone provided it is due to be back in stock within one month.
You can change delivery address providing the order has not already been packed. If you need to do so please contact our team on 01753 831500 or click to send an email.
If you wish to add an item to your order, you can add it provided it has not already been packed. Please phone us to check and so that we can take payment for the additional items as we do not store your card details or have access to the card details for security reasons.
Yes it is possible to choose a different delivery address to billing address. The first address is the delivery address. This will automatically fill the billing address which is on the second page. This needs to be changed to the billing address if it is different. If it is a gift, you can add a gift note and this is hand written and included in the parcel. If requested we can send the invoice to your billing address for your records.
Yes we ship to international destinations. The shipping cost will be quoted once the order is placed by phone.
All prices are quoted in GBP (Great Britain Pounds Sterling) and we take payment in GBP. The price includes VAT (Value Added Tax).
This is more than likely in stock in the shop and has not been put on the website as stock is limited. Please phone the shop to order it (01753 831500) and you can then pay by credit card over the phone. Alternatively you can email us your order and card details and we will process the order the next working day and call you if there are any problems.